Training

Training

An efficiently trained staff is the wheel that keeps your business moving; and Crystel understands there is no substitute or corner cutting for contact center staff training.

Crystel’s contact center focused trainings include:

Customer service nowadays is no longer an option but a strong pillar for any company that would like to succeed in today’s competitive environment.
Competition these days is not just about providing a good product or service along with a competitive pricing structure; but revolves around increasing customers’ satisfaction and managing their high expectations.
This training is designed to develop and enhance customer service and achieve superior and unmatched customer satisfaction levels.
This training will focus on providing hands-on technical training to develop the skills required in today’s captive contact centers, which will result in achieving the company’s growth plans and enhancing customers’ loyalty.
Crystel’s Contact Center Management training will engage its audience with creative and targeted exercises and discussions to enrich them with the ideal operational management practices within global standards.
The Quality Assurance training will focus on building a skill-set and a streamlined process that can be utilized by your Quality Assurance department and personnel as an assessment channel and a performance improvement methodology equipped with the highest quality assurance techniques, which will result in improving your contact center’s overall performance and KPIs.
Other trainings, including sales and lead generation, can be customized and delivered based on your company’s business requirements and set objectives.