Technology

Utilizing an all IP contact center solutions from global leaders such as Avaya and Genesys, Crystel is able to help you deliver self-service solutions, business analytics, and a complete multi-channel communication solution that meets the most stringent needs of your business.

Some of the tools and features utilized at Crystel include:

  • Full IVR Self Service Capabilities
  • Call Queuing
  • Technology and Infrastructure Redundancy
  • Voice Mail Messaging
  • Call Management Systems & Reporting
  • Recording System & Monitoring
  • Dialer Solution for Outbound Services and Campaigns