Our Industries

Our Industries

Crystel offers services in a wide range of industries, proving BPO solutions in a variety of fields and disciplines including:

Crystel understands your need to cater to the growing demand of your customers in the dynamic fields of technology and telecommunications; therefore, Crystel provides cost-effective support services for telecom and service providers.

  • Customer care support for mobile, internet, and fixed lines
  • New subscription processing
  • Customer satisfaction surveys
  • Technical support tier I & II
  • Cross-selling and up-selling programs
  • Retention programs
  • Telemarketing and telesales of new products and promotions
  • Welcome calls to new customers
  • Back office escalations support
  • Network Operations Center Support
  • Troubleshooting technical issues
  • Email, chat, and social media support

Crystel helps financial institutions effectively realize their business potential by providing them with efficient solutions to overcome numerous critical challenges and cover your customers’ needs.

  • Customer care support
  • Space and technology leasing solutions
  • Telemarketing
  • Customer satisfaction surveys
  • Complaints management
  • Product and service cross-selling and up-selling
  • Database update and cleansing

Obtain operational and organizational efficiency in the industry with Crystel’s outsourced services that will help your business perform better. With a large pool of skills and expertise, Crystel guarantees customer satisfaction.

  • Sales/Bookings customer care support
  • Email, chat, and social media support
  • Customer satisfaction surveys
  • Seat upgrades and waitlist clearance
  • Complaint management
  • Back Office Support
  • Flight schedules and tracking
  • Complaint Management

With the rapid growth of online businesses, Crystel grants you access to expertise that are sure to improve your service levels and reduce your capital expenditure, while reducing your time to market

  • Pre-moderation and post-moderation services
  • Customer care support
  • Order confirmation services
  • Telemarketing and telesales
  • Email, chat, and social media support
  • Customer satisfaction surveys
  • Customer database update and cleansing

Get access to expertise that will help increase government and non-government organizations’ efficiency with Crystel. Expand your organization and focus all your efforts on achieving your core missions.

  • Customer care support
  • Email, chat, and social media support
  • Contact center quality improvement plans
  • Complaints management
  • E-Govement Support programs and self-service channels

Crystel provides you with the best possible service in the healthcare field to enable your company to balance costs and deliver the best customer experience, which will take efficiency to a whole new level.

  • Patients’ customer care support line
  • Leads management and patients’ appointment setting
  • Complaint management
  • Post-clinic customer satisfaction surveys
  • Contact center quality improvement plans
  • Patients database update and cleansing

To ensure that you realize the maximum benefits from your logistics services, Crystel offers solutions that affect costs, revenue growth, human capital, and customer service.

  • Customer care support
  • Order tracking
  • Application processing
  • Collections
  • Complaint management
  • Customer satisfaction survey
  • Data management and cleansing
  • Product recall management

With the fast-tracked growth in the automotive industry, companies need to keep pace. Crystel ensures that your business garners positive outcome by providing cost-effective services that fulfill your customers’ expectations.

  • Service scheduling
  • Customer satisfaction surveys
  • Test drive appointment setting
  • Telemarketing of new car models
  • Data Management and Cleansing