Intelligence

Intelligence

Data is the cornerstone of intelligence. At Crystel, our data analytics are fashioned to outline your key performance indicators and help your business generate an effective model for success while achieving higher quality standards. With data analytics and Crystel’s intelligence services, Crystel is able to help your contact center and operations reduce operating costs, provide better services, and furnish your company with empirical evidence to improve your capacity for business decision making while improving your company’s brand image.

Below are some of Crystel’s customized intelligence services:

  • Contact Center Consultation Services
  • Workforce Management and Optimization
  • Quality Assurance Management
  • Data Analysis and Contact Center Operations Audit
Outsourced business intelligence services enable businesses to turn critical data into action plans. Our skilled business intelligence team of experts will use an array of tools from dashboards to key performance indicators (KPIs) to create sets of information that addresses your areas of need.
The deployment of these tools is specifically designed to address your specific area of business, putting our customer centricity values in action by customizing our data collection, research and intelligence to provide you with industry-specific solutions.