Customer Support

Customer Support

An organized customer support service plan can be the one factor that keeps your business ahead of the competition. Crystel offers a customer support solution that provides you with access to a team of specially trained and managed group of representatives, powered by industry-leading technologies. Crystel’s customer support agents go the extra mile to meet and exceed customers’ expectations and offer valuable customer assistance and technical support.

With 24/7 customer support, Crystel’s customer care approach covers customer engagement at every stage of customers’ lifecycle. Crystel strives to provide customers with a superior rewarding experience.

Customer support is mainly built on understanding what customers want, utilizing a variety of tools and technologies that simplify the process, and preparing comprehensive solutions that meet clients’ requirements.

Crystel offers various customer support services such as:

  • Customer Care
  • Order Management
  • Complaints Management
  • Product and Service Up-selling / Cross-selling
  • Customer Retention Programs
  • Technical Support